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Delivery Information

Delivery Policy

Click and Collect - Auckland Only

We are now offering customers based in Auckland the option to Click and Collect their purchases. Please wait for our online team to get in touch via phone/email before coming into the store to collect your item. This service is only available from Monday to Friday (weekend orders can be collected the following week).  If you have paid by credit card, you will need to bring the card you purchased the items with into the store and proof of ID. Click and collect will be contactless and safe.

Delivery Fees

Our standard flat rate of $5 for urban delivery excludes oversize items, rural deliveries and off-island deliveries e.g Waiheke Island, which have a standard delivery rate of $15, $7.99 and $15 respectively. Please also note; if you purchase any back ordered items along with a fragrance, the fragrance’s overnight delivery time frame option will no longer apply as the fragrance will be sent out alongside the back ordered item you have purchased and will fall in line with that items delivery period i.e. a back ordered mobile phone can take between 7 – 12 working days to get to your front door. We will not ship the items separately.

Rural and off-island deliveries such as Waiheke or Great Barrier will continue to incur a fee of $7.99 and $15 respectively. 

Free overnight Delivery - Fragrances

Free urban delivery applies to all fragrance orders valued at $100 or more. Free delivery excludes rural and Waiheke deliveries. Free overnight delivery applies to orders placed prior to 2pm from Monday to Thursday. Friday orders will aim to be delivered on the following business day (Monday unless a public holiday). South Island orders may require an additional day for delivery.

General

We do not deliver to Post Office boxes or any address in which we deem suspicious. Should you feel that your goods do not arrive in a good condition, please feel free to contact us using our contact form.

We are not responsible for lost or damaged goods, or goods that have been delivered to an incorrect address. Whilst we endeavour to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.

If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.

Deliveries to Rural areas and Waiheke Island can take an additional 2 working days.
Goods ordered on Friday, Saturday and Sunday will only be shipped on Monday.

If a parcel is not received within 5 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.

Please note:
All deliveries to Waiheke/Great Barrier Island (any Island off the coast of the mainland) will incur a surcharge of $15.

Rural Deliveries – free delivery does not apply to rural deliveries, a surcharge of $7.99 will be applied during the checkout process regardless of cart value, and if it has not been correctly applied the processing team will apply a retrospective charge before the item will be sent out. Please select the correct address to avoid a delay in your item being delivered.

Items in excess of 10kg's may be charged $20.00 for delivery. These are classified as 'Oversize items'.
Should a parcel be returned to Parallel Imported after several attempts at delivery have been made, the customer will be liable for a re-delivery charge.

Online Orders cannot be collected unless by prior arrangement.


Next Day Delivery - Online Orders

Next Day Delivery excludes rural areas, islands off the mainland such as Waiheke, Great Barrier Island, Stewart Island etc, and although we employ an overnight service that includes the South Island, please allow for a couple of days for delivery.

Please also note; if you purchase any back ordered items, the fragrance’s overnight delivery timeframe option will no longer apply as the fragrance will be sent out alongside the back ordered item you have purchased and will fall in line with that items delivery period i.e. a back ordered mobile phone can take between 7 – 12 working days to get to your front door. We will not ship the items separately.

While we employ an overnight service we are reliant on our service provider to ensure that items arrive in a timely fashion, we cannot be held responsible for courier delays.

We are not responsible for late delivery where natural disasters occur.

If an order is placed on a Friday it will only be received on a Monday or later the following week. We do not post over weekends unless previously organised with our online team. This may incur additional charges and must be paid prior to the item being posted out.

All orders are subject to verifications - we cannot be held responsible for delays if you do not respond to our requests for further documentation as stated in our verification procedures.

Please ensure you send the item to an address where someone is able to sign for it such as a work address, if a driver attempts delivery and no one is at the destination address we cannot be held responsible for delays.

 

Hot Deal and Back Orders (Special Order Product)

Please note that hot deal orders are specifically ordered in on your behalf. If you choose to cancel the order after it has been placed and falls outside the stated 12 working day delivery time frame, you will be charged a cancellation fee of 10% of the order total or $20 whichever is greater if the item is already en route to us. 

If a product is 'Back Ordered' please note this can take between 7 to 12 working days for delivery. These items are always subject to availability.  We will keep in touch via email to update you on your order status, but you may not hear from us for a few days until we have updated stock information, but you are free to call us or email us at any time. Some orders can take longer than the stated 12 days. This is an approximate timeframe.

After 12 working days if you no longer wish to wait, we can supply you with a full refund. Please contact us at onlinesales@paralleimported.co.nz if you have any queries or concerns regarding your order. Please also note that if the product is not available we will continue to place it on our back order sheet every week until it becomes available to us again or until you request a refund/cancel your order after 12 working days. 

While we make every effort to source back ordered products, on occasion we may not be able to do so. If a back order has been placed for an item that we cannot source we will notify you and will provide you with a prompt refund. Refunds will be made using the same method as payment i.e. Credit card payments will be refunded back onto credit card etc.

Payment for back orders is required at the time of ordering, if paying by internet banking, payment is required within 3 working days or the order will be cancelled.