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Warranty Information

Standard Warranty Policy

All products sold carry a 1-year New Zealand warranty, excluding accessories (batteries, screen protectors etc.) which carry three months warranty.

In the event of a product not functioning as expected, Parallel Imported will fulfil all of our obligations under the Consumer Guarantees Act 1993.

Download a copy of our Warranty and Service Repair Guide

Download a copy of our Extended Warranty Cover Guide

* Please note: Where parts need to be ordered in for a repair, the timeframe for this cannot be established until the part arrives and can be anywhere up to 3 to 5 weeks depending on the availability of the part over and above the standard 10 to 15 working days for a straightforward repair. 

Extended Warranties

We offer extended warranties on products from 1 to 4 year terms. These vary in cost according to the price of the product. Extended warranties are fully transferrable. If you are interested in more information regarding these warranties please feel free to contact us.