Standard urban delivery is a flat rate of $6.95. Rural deliveries are $9.95, and off-island deliveries (e.g. Waiheke Island) are $15. Oversize items over 10kg may incur a $15 delivery fee.
Do you offer Click and Collect?
Yes, but only for Auckland customers. Call ahead before collecting — (09) 4767419 on weekdays or (09) 4767413 on weekends. Bring the credit card used for purchase and proof of ID. Delivery fees will be refunded upon collection.
How long does processing take?
In-stock items take 1–3 working days to process. Fragrances ordered before 1:00pm are sent the same day for next-day delivery. Back-ordered items take 7–12 working days.
Do you offer next-day delivery?
Yes, for in-stock urban orders placed before 1:00pm Monday–Thursday. Friday orders will arrive the following Monday. Next-day delivery does not apply to rural areas, off-island addresses, or orders that include back-ordered items.
What about South Island deliveries?
An overnight service is used, but please allow a couple of days as delays can occasionally occur.
Do you deliver on weekends?
No. Orders placed Friday, Saturday, or Sunday are shipped on Monday.
Do you deliver to PO Boxes?
No, PO Box deliveries are not accepted.
What if my parcel doesn't arrive?
If you haven't received your parcel within 5 working days of the shipment date, contact them immediately — after that point they cannot take responsibility for the loss.
Returns
What is the return window for online orders?
7 working days from the date of shipment, provided the item is unused, in its original condition, and includes all accessories and packaging.
Do I need my receipt to return something?
Yes, the original receipt is required for any refund or return — no exceptions.
Can I return an item I've used?
No. Items must be completely unused. A mobile phone, for example, is considered used once a SIM card has been inserted.
Are there items that cannot be returned?
Yes — the following cannot be refunded or exchanged:
Cosmetics, headphones, earphones, or similar accessories (hygiene reasons)
Consumables such as batteries
Final Sale items
Warranty
What warranty do products come with?
All products carry a standard 1-year warranty. Accessories carry a 3-month warranty.
How do I make a warranty claim?
Warranty works on a Return to Base basis — the item must be returned for assessment. A $60 deposit is required at booking, which is refunded if the claim is successful. If the item is found to be non-warranty, the deposit is kept as an assessment fee.
What does warranty cover?
Manufacturing defects only. Liquid/moisture, dust/sand, impact, and other physical damage are not covered. Scratched sunglass lenses are also excluded.
Is the original receipt needed for warranty?
Yes, the original receipt is required for any warranty claim.
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