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If the order is urgent, please follow up the order with a free phone call to our online team 0800 20 20 91.

Fragrances ordered before 1:00pm will go out the same day intended for next day delivery nationwide*. T&C's apply.Please refer to our full Terms and Conditions page for full details around overnight delivery.

Click and Collect - Auckland Only

We are now offering customers based in Auckland the option to Click and Collect their purchases. Please wait for our online team to get in touch via phone/email before coming into the store to collect your item. This service is only available from Monday to Friday (weekend orders can be collected the following week).  If you have paid by credit card, you will need to bring the card you purchased the items with into the store and proof of ID. Click and collect will be contactless and safe.

Hot Deal orders: All ‘Hot Deal’ orders are subject to availability. If the product is not available it can take longer than 12 working days and you are eligible for a full refund thereafter, prior to this, a 10% charge will be applied to the refund amount if the product is en route to us, as these products are ordered in specifically for you. You will receive weekly emails to update you on your purchase indicating the next expected delivery date. We may not be in touch straight away as we will only email you once we have updated information to share, but please get in touch for an update at any time.

Back ordered products: These orders are subject to availability. You may cancel at any time for a full refund. You will receive weekly emails to update you on the progress of your order. We may not be in touch straight away as we will only email you once we have updated information to share. 

Please do contact us at onlinesales@parallelimported.co.nz if you have any queries regarding your order.

* Please refer to delivery page for full information.